Elleven Group Messaging Terms & Conditions
Effective Date: May 20, 2026
These Messaging Terms & Conditions (“Messaging Terms”) govern your participation in text messaging and SMS communications provided by Ellevengroup (“Company,” “we,” “our,” or “us”) through https://ellevengroup.com/.
By opting into our messaging program, you agree to these Messaging Terms and our Privacy Policy.
1. Program Description
elleven group may send SMS or MMS messages related to:
- Customer support and account notifications
- Appointment confirmations and reminders
- Marketing and promotional offers
- Service updates and announcements
- Event invitations and follow-ups
- Conversational messaging with our team
Message frequency may vary depending on your interaction with us.
2. User Opt-In
By providing your mobile phone number and opting into our messaging program, you:
- Consent to receive recurring automated marketing and informational text messages from Ellevengroup
- Acknowledge that consent is not a condition of purchase
- Confirm that you are the authorized user of the mobile number provided
Opt-in methods may include:
- Website forms
- Contact requests
- Keyword text enrollment
- Verbal or written consent
- Appointment or service registration
3. Message Frequency
Message frequency varies by user activity and preferences.
You may receive recurring messages related to your account, services, promotions, or customer support interactions.
4. Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Please contact your wireless carrier for details regarding your messaging and data charges.
5. Opt-Out Instructions
You may opt out of receiving SMS messages at any time.
To stop receiving messages, reply:
- STOP
- CANCEL
- UNSUBSCRIBE
- END
- QUIT
After opting out, you may receive a final confirmation message confirming your removal from the messaging program.
6. Help Instructions
For assistance, reply:
- HELP
Or contact us directly at:
- Website: https://ellevengroup.com/
- Email: admin.support@ellevengroup.com
7. Supported Carriers
Messaging services may not be available on all carriers or devices.
Participating carriers are not liable for delayed or undelivered messages.
8. Privacy
We respect your privacy.
Your information will be handled in accordance with our Privacy Policy. We do not sell or share SMS opt-in data or consent with third parties for their marketing purposes.
Information collected through our messaging program may include:
- Mobile phone number
- Message interaction data
- Carrier information
- Consent records
9. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to participate in our messaging program.
10. Changes to Messaging Terms
We may update these Messaging Terms at any time.
Any changes will become effective upon posting to our website. Continued participation in our messaging program constitutes acceptance of the updated terms.
11. Disclaimer of Liability
Ellevengroup is not responsible for:
- Delayed or undelivered messages
- Message delivery failures caused by carriers or mobile devices
- Errors in transmitted information
- Interruptions in messaging services
Messaging services are provided on an “as is” and “as available” basis.
12. Contact Information
If you have questions regarding these Messaging Terms, please contact:
Ellevengroup
Website: https://ellevengroup.com/